FAQs

What type of hair do you use?

We offer premium-quality human hair extensions selected for their softness, natural shine, and long-lasting performance.

Can I style my hair extensions?

Yes. Our human hair extensions can be curled, straightened, and styled using heat tools. We recommend using a heat protectant and moderate temperatures to help maintain their quality.

How long do the extensions last?

With proper care and maintenance, our extensions can last for several months. Lifespan varies depending on the application method, frequency of wear, and aftercare routine.

Which extension method is right for me?

We offer a range of professional extension methods, including Tape, Invisible Tape, Nano Tip, U-Tip, Flat Tip, Machine Weft, Flat Weft, Butterfly Weft, and Genius Weft. Your hairstylist can recommend the best option based on your hair type and desired result.

Can I wash my hair extensions?

Yes. Wash them using sulfate-free, extension-friendly products and avoid excessive rubbing or tangling. Always follow the recommended care instructions.

Can I color or tone the extensions?

Because our extensions are made from human hair, they may be toned or professionally colored. For the best results, we recommend having any coloring performed by an experienced hairstylist.

How do I choose the correct shade?

We recommend comparing your hair in natural daylight. If you're unsure, our team is happy to help you select the closest match before placing your order.

Are the extensions reusable?

Many of our extension methods can be reused when professionally removed and reinstalled, provided they have been properly maintained.

How long does shipping take?

Custom-made orders may take up to 28 days before dispatch. Once your order has been dispatched, delivery times vary depending on your location and the shipping method selected at checkout.

What is your return policy?

We accept returns on eligible, unused items in their original condition and packaging. Please review our Return & Refund Policy for complete details and eligibility requirements.

Do you ship internationally?

Yes. We proudly ship to customers in many countries around the world. Shipping options and delivery times are displayed during checkout.

How can I contact your team?

If you have any questions before or after your purchase, please contact us through our Contact Us page or email our customer support team. We're always happy to help.